PHOENIX SIMSPORT

Information Collection: We collect personal information such as names, email addresses, and Discord usernames voluntarily provided by users for account registration, newsletter subscriptions, or community participation.

Usage of Information: Personal information is used to enhance user experience, provide relevant content, administer accounts, process orders, and communicate updates about PhoenixSimSport activities and events.

Data Security: We implement industry-standard security measures to protect user data from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

Third-Party Services: We may use third-party services such as analytics tools, payment processors, and social media platforms. These services may collect information in accordance with their own privacy policies. We encourage users to review third-party privacy policies.

Cookies: Our website uses cookies to enhance user experience, track preferences, analyze trends, and administer the website. Users can control cookie settings through their browser preferences.

Data Sharing: We do not sell, trade, or rent personal information to third parties without user consent, except as required by law or to fulfill service requests (e.g., shipping information for merchandise orders).

Children’s Privacy: PhoenixSimSport is not directed at children under 13 years old. We do not knowingly collect personal information from children. Parents or guardians should contact us if they believe a child has provided personal information without parental consent, and we will promptly delete the information.

Updates to Privacy Policy: We reserve the right to update or modify this Privacy Policy at any time. Users will be notified of significant changes, and continued use of PhoenixSimSport services constitutes acceptance of the updated policy.

Eligibility for Returns: Customers are eligible to return a product within 7 days from the date of delivery only if it is damaged during shipping or transit.

Return Process:

Submission of Unboxing Video: Customers must send an unboxing video to phoenixmotorsp@gmail.com within 7 days of receiving the product to demonstrate the damage.

Review by Phoenix SimSport Team: Our team will review the video and assess if the damage is valid for a return.

Approval and Return Authorization: If approved, we will provide return authorization details to the customer.

Return Shipping: Customers must ship the damaged product back to us using a reliable shipping method. Return shipping costs are the customer’s responsibility.

Product Inspection: Upon receiving the returned product, our team will inspect it to confirm the reported damage.

Refund Process: If the damage is confirmed, we will initiate a refund to the original payment method.

Refunds will be processed within seven business days of receiving the returned product.

Conditions for Returns: Products must be returned in their original packaging with all accessories, manuals, and documentation. The product should not show signs of misuse, tampering, or intentional damage. Returns not meeting these conditions may not be accepted or may incur restocking fees.

Contact Us: For questions or assistance regarding our return policy, email to phoenixmotorsp@gmail.com.

Note: This return policy exclusively covers damaged products during shipping or transit. Other return reasons, such as change of mind, are not accepted under this policy.

Our Terms of Service govern your use of the PhoenixSimSport website, Discord server, and community. By accessing or using our services, you agree to abide by these terms. This includes rules on acceptable behavior, prohibited activities, user responsibilities, and consequences for violating the TOS.Community.

PhoenixSimSport’s Community Guidelines ensure a positive and respectful environment for all members. We encourage friendly and constructive interactions while prohibiting harassment, spam, offensive content, and any behavior that disrupts the community spirit.

All content shared on PhoenixSimSport, including text, images, videos, and logos, is protected by intellectual property rights. Users retain ownership of their content but grant us a license to use and display it within the community. Respect for intellectual property is paramount.

PhoenixSimSport is committed to GDPR compliance for users within the European Union (EU). Our Privacy Policy details how we handle personal data, including rights to access, rectify, and erase data as per GDPR regulations.

PhoenixSimSport provides information about simracing leagues, merchandise, and community activities for informational purposes only. While we strive for accuracy, we cannot guarantee the completeness or timeliness of the information. Users are encouraged to verify details independently.